Refund policy
Refund & Return Policy
All Sales Are Final
Because our products are fulfilled directly through our distribution network to ensure prompt processing, all sales are final once an order has shipped. We do not accept returns or exchanges for buyer's remorse, change of mind, or items ordered in the wrong size, color, or style.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products and want to ensure you receive your order in perfect condition. Please inspect your package upon delivery.
If your item arrives damaged, defective, or if you received an incorrect item, please notify us within 7 days of delivery by contacting our support team at support@sleepandhappy.com.
To help us process your claim quickly, please include the following in your email:
- Your order number
- Clear photos or videos demonstrating the defect, damage, or incorrect item
- A clear photo of the shipping label on the external packaging
Once your claim is reviewed and verified by our team, we will issue a free replacement or a refund back to your original payment method.
Do Not Return Items Without Prior Authorization
Please do not send packages back to the manufacturer, fulfillment center, or return address listed on the package without explicit written authorization and return instructions from our customer support team. Packages returned without prior authorization cannot be tracked or accepted and will not be eligible for a refund or replacement.
Cancellations & Modifications
Orders are dispatched immediately to fulfillment to provide fast turnaround times. Once an order is processed, it cannot be canceled or modified. If you need to make changes, please email support@sleepandhappy.com as soon as possible after placing your order, though cancellation cannot be guaranteed once order processing has begun.
Contact Us
If you have any questions regarding our policy or need assistance with your order, please reach out to us at support@sleepandhappy.com.